At RUTUHOLDINGS, we are committed to providing high-quality jewelry and ensuring every customer enjoys a confident and satisfying shopping experience. We carefully inspect each piece before shipment to ensure that your jewelry arrives in excellent condition and meets our quality standards.

Return Policy

If you are not completely satisfied with your purchase from RUTUHOLDINGS, you may request a return within the applicable return period. Returned items must be in their original condition, unused, unworn, and include all original packaging and accessories.

To start a return, please contact our customer service team with your order details. Our team will review your request and provide clear instructions to help complete the return process smoothly.

Return Requirements

To ensure your return can be processed successfully:

  • Items must be returned in their original condition without signs of wear, damage, or alteration.
  • Original packaging and order information should be included with the return.
  • Customized or personalized jewelry may not be eligible for return unless there is a manufacturing defect.
  • Return requests should be submitted within the specified return timeframe.

Warranty Service

At RUTUHOLDINGS, we take pride in the craftsmanship and quality of our jewelry. Our warranty service covers manufacturing defects and workmanship issues that occur under normal use conditions.

If your jewelry has a quality-related problem, please contact our customer support team with your order number and details of the issue. We will carefully review your request and provide the appropriate solution.

Warranty Exclusions

The warranty does not cover damage caused by improper care, accidents, loss, normal wear and tear, exposure to chemicals, misuse, or repairs performed by unauthorized parties.

To maintain the beauty and durability of your jewelry, we recommend following proper care instructions, avoiding contact with harsh substances, and storing your pieces safely when not in use.

Exchange Policy

If you receive an item with a quality issue or an incorrect product, please contact RUTUHOLDINGS customer service team as soon as possible. We will assist you with the exchange process and work to resolve the issue efficiently.

Customer Support

Your satisfaction is important to us. If you have any questions about returns, warranty coverage, or jewelry care, please contact RUTUHOLDINGS customer service team. We are dedicated to providing reliable support and helping you enjoy your jewelry with confidence.

Thank you for choosing RUTUHOLDINGS. We appreciate your trust and are committed to delivering timeless jewelry, excellent service, and a pleasant shopping experience.