FREQUENTLY ASKED QUESTIONS
Yes. At RUTUHOLDINGS, we make every effort to ensure that the jewelry you receive matches the product images displayed on our website. Due to lighting, photography effects, and the natural characteristics of some materials, slight differences may occur, but we always strive to deliver the same quality and design shown.
After completing your purchase with RUTUHOLDINGS, your sales receipt and order confirmation will be sent to the email address provided during checkout. If you need additional assistance with your receipt or order details, please contact our customer service team.
At RUTUHOLDINGS, customer satisfaction is our priority. If you wish to return an item, please contact our support team with your order information. We will provide the necessary instructions and assist you throughout the return process. Items must be returned in their original condition with all packaging included.
Some jewelry pieces at RUTUHOLDINGS may be restocked depending on availability and customer demand. If an item you are interested in is currently unavailable, we recommend checking our website regularly or contacting our customer service team for the latest updates.
RUTUHOLDINGS provides shipping services to various locations. During checkout, you can enter your delivery address to confirm whether shipping is available in your area. We carefully package every jewelry item to help ensure it arrives safely and securely at your destination.